# How do I report an issue with an order I received?

> Were committed to delivering highquality rescued groceries to your doorstep Please keep in mind that our boxes are packed by human hands and like all humans

Source: https://help.misfitsmarket.com/en_us/how-do-i-report-an-issue-with-an-order-i-received-Skzy1LsF2

Last updated: 2025-07-18T15:48:59.703Z

We're committed to delivering high-quality rescued groceries to your doorstep. Please keep in mind that our boxes are packed by human hands, and like all humans we occasionally make mistakes. However, we always do our best to make things right! 

If you experience an issue with your order, please let us know by following the guidelines in this article. 

_Please note: Due to the perishable and time-sensitive nature of our orders, please report any quality issues you experience with your order as soon as possible, ideally within 24 hours of receiving your box. Any quality issues related to an order must be reported no more than 7 days after the order's delivery day._

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### Reporting An Issue

  

Step 1: Locate and select the Orders option from the account menu on the left  

Step 2: Find the date of your order in and select the "Report Issue" link underneath the order number

Step 3: Select the green "Report Issue" link between the pictures of items in your order and the white "View Details" button 

_Note: Only orders within the last 14 days will have the "Report Issue" link_

  
![](https://cdn.kustomerhostedcontent.com/media/638a62d4b99c819e5c80e511/6b598cb046a51682f15865ca4357f7c4.png)  

Step 4: Select the option from the "What is your issue?" list that best describes the issue 

  

### Describing The Issue 

  

#### Item Issue 

  

After selecting "Item issue," you'll be directed to an invoice for the order where you can select which items weren't in great shape. You can report as many items as necessary at once; there's no need to repeat the above steps for each item. To give us more details: 

Step 1: Select the white checkbox to the left of the item 

Step 2: Select the drop-down arrow at the right of the "Select Issue" bar 

Step 3: Choose the option that best describes the issue with your item 

_Note: You'll be presented with a text box where you can provide more information, but this isn't mandatory!_ 

Step 4: Scroll to the bottom of the invoice and select the rectangular "Next" button 

  
![](https://cdn.kustomerhostedcontent.com/media/638a62d4b99c819e5c80e511/3a3d3de29a76dde009041ad558cf1880.gif)  

Step 5: Select if you prefer store credit or a refund 

_Note: Orders placed within the last 14 days are eligible for a refund to the original payment method. Orders placed more than 14 days ago are eligible for store credit reimbursement only._  

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![](https://cdn.kustomerhostedcontent.com/media/638a62d4b99c819e5c80e511/f49d8353bcb5571c0f4326211f15570a.png)  
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Step 6: Finalize your reimbursement by clicking the rectangular Confirm Refund Selection button

You're all set!

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#### Delivery Issue

  

After selecting "Delivery Issue," we'll ask for more details about the problem you've encountered with your delivery. 

Step 1: Select the kind of delivery issue that best fits your experience 

Step 2: Describe the issue in the text box that populates after you've made your selection 

Step 3: Click the rectangular next button

  
![](https://cdn.kustomerhostedcontent.com/media/638a62d4b99c819e5c80e511/38d0f952f6d88f8f33440cd27c2555c9.gif)  

Step 4: Select whether you prefer store credit or a refund 

_Note: Orders placed within the last 14 days are eligible for a refund to the original payment method. Orders placed more than 14 days ago are eligible for store credit reimbursement only._  

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![](https://cdn.kustomerhostedcontent.com/media/638a62d4b99c819e5c80e511/f49d8353bcb5571c0f4326211f15570a.png)  
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Step 6: Finalize your reimbursement by clicking the rectangular Confirm Refund Selection button

You're all set!

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#### I wasn't expecting this order/None of the above

  

Selecting either of these categories will immediately direct you to a text box since we'll need more specific details to get to the best solution for you! Once you've finished telling us what happened, click the rectangular "Next" button. Your message will be sent to our Customer Care team, who are happy to help clear up whatever issue you've encountered. Thanks for giving us the chance to make it right! 

  

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_Did you hear? Imperfect Foods and Misfits Market are part of the same family! You might see blog pages, Help Center articles, and website screenshots from both brands mixed in from time to time._